Reference

Our Legal Terms, Your Account Rights

These legal terms set out how a9member operates, what you agree to when you open an account, and what rights you hold as a user in Malaysia. Access to the platform depends on local law and is available where local law permits.

Account TermsUser RightsData HandlingCookie PolicyContact & Requests
a9member Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us for Legal or Policy Matters

If you have a question about your rights, a data request, or a dispute related to these legal terms, our support channels handle policy-related queries directly. For account-specific legal concerns, reach out via live chat or email so our team can review your case with the correct context.

Team online

Live Chat

Connect directly through the chat icon on your account dashboard. Our team handles legal and policy questions as well as account disputes — no queue for policy issues.

Email Support

Send your legal query or data access request by email. Include your registered account details so we can verify your identity and respond to the correct account holder.

Account Dashboard

Log in and navigate to the Help section for policy documents, terms updates and a direct link to submit a formal request or account closure instruction.

ACCOUNT & DATA STANDARDS

How We Handle Data, Cookies and Account Security

Our approach to data handling is built around what we actually collect, why we collect it, and how long we keep it. We do not sell personal data to third parties. Account security uses session-based authentication with OTP verification on login and on sensitive actions like withdrawal requests.

Data Handling

We collect only what is necessary to operate your account — registration details, transaction records linked to Touch 'n Go eWallet, Boost or GrabPay, and session logs for security purposes.

Cookie Policy

Cookies are used to maintain your session, remember your payment method preference and measure how you navigate the lobby. You can adjust cookie settings through your browser at any time.

Data Retention

We retain account and transaction records for as long as required by applicable law or our internal audit obligations. When an account is closed, data is held for the legally required retention period, then deleted.

Your Right to Request Changes

You may request a copy of the data we hold on your account, ask us to correct inaccurate records, or request account closure by contacting support via live chat or email with your account details.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, user rights and how our legal framework applies to accounts in Malaysia.

These terms apply to anyone who opens or uses an a9member account in Malaysia where local law permits. Eligibility is always subject to the laws of your jurisdiction.

Yes. Contact our support team via live chat or email, provide your registered account details for identity verification, and we will process your data access request accordingly.

After closure, we retain your account and transaction records for the period required by law. Once that retention period ends, your personal data is deleted from our active systems.

Payments via Touch 'n Go eWallet, Boost and GrabPay are governed both by our terms and by each provider's own terms. You should review both before completing a transaction.

We notify you through your registered contact details or via a dashboard notice. Continuing to use the platform after that notification means you accept the updated terms.

Raise it through live chat or email with your account details and a clear description of the issue. Our team reviews disputes against the current terms and responds with a formal position.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.