What We Collect and Why We Collect It
When you open an account with a9member, we collect the information needed to run your account — your name, contact details, and login credentials. When you make a deposit or withdrawal through Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference and amount
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to match it against your account wallet; we do not store your e-wallet PIN or full card number. We also collect device and session data — the type of phone or browser you use, your IP address, and the pages you visit — so we can
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keep the mobile experience consistent across sessions. This data is used to verify your identity, process payments, and detect irregular account activity. We do not use your data for third-party marketing. Retention periods follow what is necessary for account security and comply with applicable Malaysian law.
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Where eligibility or access is involved, availability depends on local law and applies only where permitted. If you close your account, we retain only what is legally required and will delete the rest on request. Any data shared with payment processors is limited to what those
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processors need to clear your transaction — nothing more.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.