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Terms Conditions That Apply to Your a9member Account

These terms set out exactly what you agree to when you open and use your a9member account — covering deposits, withdrawals, wallet use, and how we handle your access.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPayGoverned by applicable local lawUpdated terms notified via account emailContact support for any clarification

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HOW WE HANDLE THIS

Security, Data and Account Retention Under These Terms

These Terms & Conditions are not just about what you can and cannot do — they also set out how we protect your data, secure your account, and handle your wallet information. Here is what we commit to on each of those fronts, and how you can act on any of them.

Account Security

Your account is secured with password authentication and OTP verification on login. If you suspect unauthorised access, contact live chat immediately so we can flag and review the account.

Data Handling

We collect only the information needed to verify your identity and process transactions. Wallet data for Touch 'n Go eWallet, Boost, or GrabPay is not stored beyond what the transaction requires.

Cookie Use

We use session cookies to keep you logged in across pages and to remember your language and wallet preferences. You can clear cookies at any time; doing so will log you out of the current session.

Account Retention & Closure

Inactive accounts may be flagged after an extended period of no activity. You can request account closure via the Help Centre; any remaining wallet balance will be returned through your verified withdrawal method.

What These Terms Cover and How They Apply

a9member Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or placing any transaction on a9member, you confirm that you have read, understood, and accepted these Terms & Conditions in full. Access to this platform depends on where local law permits it — if your jurisdiction restricts online gaming, these terms do

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not override that. All ringgit (RM) transactions processed through Touch 'n Go eWallet, Boost, or GrabPay are subject to our standard deposit and withdrawal conditions, including identity verification before your first withdrawal is processed. We may update these terms at any time; when we do, we
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send a notification to your registered email address, and continued use of the account after that point counts as acceptance. If any clause conflicts with applicable law in your region, that clause is read down to the minimum extent needed to comply — the rest of
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the terms remain in effect. Players in Shah Alam or Johor Bahru access the platform on the same terms as all other supported Malaysian regions. We do not accept liability for losses arising from access in regions where the platform is not permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If anything in these Terms & Conditions is unclear — or if you want to request a change to your account details or raise a dispute — reach out through one of the channels below. We handle terms-related queries separately from general account support so your question gets to the right team faster. Response times vary; complex disputes may require additional verification before we can act.

Team online

Live Chat

Open the chat widget on any page of the site. Describe your terms query and our team will route it to the policy desk directly.

Email Support

Send your query to our support email address listed in your account dashboard. Include your registered account ID for faster handling.

Account Help Centre

Log in, go to Account Settings, and select Help. From there you can submit a formal query about any clause in these terms.

Common Questions About These Terms

These are the questions we get asked most often about how our Terms & Conditions work in practice — covering your rights, account access, wallet use, and what happens when something needs to change.

Yes. Whether you access the platform via a mobile browser or any other method, the same Terms & Conditions apply. Your account, wallet, and transaction history remain consistent across devices.

No extra terms apply beyond what is stated here. Depositing via Touch 'n Go eWallet, Boost, or GrabPay is covered under the standard wallet transaction clause in these Terms & Conditions.

We notify you by email to your registered address. Continuing to use your account after that notification counts as acceptance of the revised terms. You may contact support if you have questions about what changed.

Submit a written dispute via email or through the Account Help Centre. Include your account ID and the specific clause you are disputing. We review disputes and respond to the contact details on your account.

Access depends on whether online gaming is permitted where you are located. These terms do not override local law — use of this platform is only permitted in regions where local law allows it.

Log in, go to Account Settings, and select Help to submit a data request or closure request. For wallet balance returns, your verified withdrawal method on file will be used to process any remaining funds.

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